COVID 19



April 1, 2020
 
Re: Updated COVID-19
 
Clients and Friends of Northshore Animal Hospital:
 
First,we want to assure you that we will continue to care for your pet during this difficult time.  Please note that we are making  the following adjustments to our hospital hours:

  • A temporary change in hours will start on April 6, 2020. We  will be closed  on Tuesday's and Thursday’s and will close at 4:00 PM on Monday , Wednesday and Friday. Our Saturday hours will not change at this time. We will be open from 9 AM until Noon as usual.

  • Clients are restricted from entering the building and we will be operating with limited staff members. 

  • When arriving at the hospital we ask that you stay in your vehicle and call our office when you arrive.  All check-ins, payments and authorizations will be taken verbally over the phone.  A staff member will come outside to assist you and bring your pet into the building. 
  • Please met the team member with your pet on the sidewalk. This should be done through minimal contact. Please note that our staff is restricted from entering a client’s vehicle at any time.  Please help us limit our contact and keep everyone safe!
  • All animals must be on leashes or in carriers.
  • We are not accepting any items from home other than food and medication. No toys, bedding, blankets, etc.
  • We offer several online services such as online scheduling, medication refill requests and a home delivery store.  Please see our online services below!

Please be patient as we try to fulfill all of our patient’s needs!



Sincerely,
 
Denise Frazier, DVM
Allison Stock, DVM
Northshore Animal Hospital Staff
 


Temporary Hours (Starting April 6, 2020)


7:30 am - 4:00 pm    Monday, Wednesday, Friday

CLOSED Tuesday and Thursday


9:00 am - 12:00 pm Saturday


For emergencies outside of these hours please


Call 865-693-4440 or Animal Emergency & Specialty Center

Online Services


https://www.northshoreah.com/online-services.html


Online Scheduling: Convenient online instant scheduling. Make a new appointment instantly with our online scheduling tool. See when your next appointment is scheduled, or exam is due.


Pet Portal: Pet portals are a web-based system that allows you to access your pet’s medical history and communicate with the Northshore Animal Hospital Team.


Home Delivery: Visit our Home Delivery Store where you can order your pet’s supplies & medications and have them conveniently shipped to your home.


Bill Payments:  Pay your bill through PayPal


E-Mail: If it is easier to e-mail please e-mail: Northshoreahrx@gmail.com


Current Guidelines for Pets regarding COVID-19:


Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people.  At this time, there is no evidence that the virus that causes COVID-19 can spread to people from the skin or fur of pets.

How to stay healthy around animals:


In the United States, there is no evidence to suggest that any animals, including pets, livestock, or wildlife, might be a source of COVID-19 infection at this time. However, because all animals can carry germs that can make people sick, it’s always a good idea to practice healthy habits around pets and other animals.

  • Wash your hands after handling animals, their food, waste, or supplies.
  • Practice good pet hygiene and clean up after pets properly.
  • Take pets to the veterinarian regularly and talk to your veterinarian if you have questions about your pet’s health.

For more information, visit CDC’s Healthy Pets, Healthy People website.

You may keep up to date with these guidelines from these resources:

https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/animals.html
https://www.cdc.gov/coronavirus/2019-ncov/faq.html#animals
https://www.avma.org/sites/default/files/2020-03/covid-19-faq-pet-owners.pdf




March 16, 2020



Clients and Friends of Northshore Animal Hospital:

Due to the continuing spread of the COVID-19 virus, we want to update everyone on the ongoing steps we are taking to keep our clients and staff safe and healthy.


  • We will be practicing social distancing and will be limiting people that are in our building. If you have an appointment, we ask that you stay in your vehicle and call our office when you arrive. A team member will come outside to check you in and bring your pet in for their appointment.
  • If we feel you are needed for the appointment and we have an exam room available, we will ask if you want to come inside.
  • If you are showing signs of illness you will not be permitted to come inside. If you have a chronic respiratory illness, are immunocompromised, or are receiving chemotherapy, we ask that you remain in your vehicle.
  • We will call you to get all the information needed to take care of your pet.
  • If you need to pick up medications, a prescription, or food, please call from your vehicle. We will get payment over the phone and bring items out to you.
  • We will encourage drop off appointments. We do have a limit on how many we can have at one time, so please call the clinic to schedule this appointment in advance.
  • Our team will conduct regular cleaning of all patient rooms, offices, and the lobby including door handles, keyboards, light switches, phones, and pens.  Hand sanitizer is available in the lobby.
  • We will be keeping sick employees at home. Some of us do have seasonal allergies, we will be monitoring everyone carefully.


Current Guidelines for Pets regarding COVID-19:


  • Infectious disease experts and multiple international and domestic human and animal health organizations agree there is no evidence at this point to indicate that pets become ill with COVID-19 or that they spread it to other animals, including people.
  • If you are not ill with COVID-19, you can interact with your pet as you normally would, including walking, feeding, and playing. You should continue to practice good hygiene during those interactions (e.g., wash hands before and after interacting with your pet; ensure your pet is kept well-groomed; regularly clean your pet’s food and water bowls, bedding material, and toys).
  • Out of an abundance of caution, it is recommended that those ill with COVID-19 limit contact with animals until more information is known about the virus. Have another member of your household take care of walking, feeding, and playing with your pet. If you have a service animal or you must care for your pet, then wear a facemask; don’t share food, kiss, or hug them; and wash your hands before and after any contact with them.
  • You may keep up to date with these guidelines from these resources:

We appreciate your understanding and patience as we implement these new procedures and protocols in our clinic. Our goal is to keep us healthy, you healthy, and still be able to keep our furry family members healthy. Stay safe, take care of yourselves, and try to enjoy some time with your pets.

 
Sincerely,




Denise Frazier, DVM

Allison Stock, DVM


Northshore Animal Hospital Staff